Return Policy

At Inomodo, we are committed to ensuring your satisfaction with every purchase made through our website. We understand that sometimes, despite careful consideration, a product may not meet your expectations or requirements. Therefore, we have established the following return policy for online furniture segments purchased after an initial inquiry:

1. Eligibility for Return:

  • Products eligible for return are those furniture segments purchased directly through the Inomodo website following an inquiry process.
  • To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

2. Timeframe for Returns:

  • Customers are eligible to initiate a return within 30 days from the date of delivery of the product.

3. Return Process:

  • To initiate a return, customers must contact our customer service team via email or phone to request a Return Authorization (RA) number.
  • Once the RA number is issued, customers will receive detailed instructions on how to proceed with the return.
  • It is the responsibility of the customer to ensure that the item is securely packaged for return shipping.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or if the product is found to be defective or damaged upon arrival.
  • We recommend using a trackable shipping service and obtaining shipping insurance for the return shipment to safeguard against any damage or loss in transit.

5. Inspection and Refund Process:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, a refund will be issued to the original method of payment within a reasonable timeframe.

6. Non-Returnable Items:

  • Custom-made or personalized furniture segments are non-returnable unless they are defective or damaged.

7. Restocking Fees:

  • Inomodo reserves the right to charge a restocking fee for returns that do not meet the eligibility criteria or for items returned in a used or damaged condition.

8. Exchange Policy:

  • At this time, we do not offer direct exchanges. Customers may return the item according to the return policy and place a new order for the desired product.

9. Refund Exceptions:

  • Shipping and handling charges are non-refundable unless the return is a result of our error or if the product is defective.

Please note that this return policy applies specifically to online furniture segments purchased through Inomodo's website following an initial inquiry. For further inquiries or clarification regarding our return policy, please contact our customer service team.

Inomodo reserves the right to update or modify this return policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

Thank you for choosing Inomodo for your furniture needs. Your satisfaction is our priority.

*Specific terms may vary depending on the specific order. The company reserves all the rights of final interpretation.